What payment methods do you accept?
We accept; Visa, MasterCard, American Express, and all Major Credit and Debit Cards.
If you prefer to pay offline; please reach out us at email@example.com to let us know and one of our Customer Care Team members can help you place your order.
Where is my tracking number?
You can input your tracking number on the Track Order page to see the progress of your shipment. It may take us a few days to package and ship your item. Tracking will be available 2 - 3 days after your order is placed. Please do reach out if you haven’t received yours after 7 by contacting support.
Does your website protect my data?
YES! All of your information is safe and secure. We take your privacy very seriously. It is our first priority to protect your information by using SSL. What that means to you is that your information is encrypted and can't be stolen when it's sent across the internet. We use the same type of encryption that used by banks.
How long will it take for me to get my order?
We pride ourselves on getting your order to you ASAP! Standard Shipping in the United States should take 10 - 12 business days for delivery unless otherwise indicated. Occasionally, shipping dates can fluctuate due to supply and demand. Fast priority shipping is usually available through our order process, depending on your location.
In the rare event that it takes more than 21 days to receive your order, please reach out to us via email: firstname.lastname@example.org and one of our Customer Care Team members will help you.
Average delivery times based on shipping method:
Priority Shipping: Usually delivered in 5 business days or less via USPS with tracking.
Standard Shipping Usually delivered in 12 business days or less via YunExpress (USPS) with tracking.
Select "Priority Express Shipping" at checkout to get fastest shipping from our US warehouse.
What is YunExpress Shipping?
YunExpress is a Special Shipping Line of the United States Postal service for products coming from our warehouses in Asia. It allows us to quickly deliver your order from our warehouses in China and Taiwan in 12 days or less, while saving you money in the process! If you want faster shipping from our US warehouse, simply select "Priority Express Shipping" on the checkout page.
What if my tracking says my order was delivered but I haven't received my package?
Please note at times USPS does indicate that a package was delivered one day prior to the actual delivery due to their volume. Unfortunately, this is out of our control and we recommend waiting one more day before .
If after two days since your delivery confirmation and you do not receive an order that USPS states was delivered, this package may be lost or stolen, please reach out to us ASAP via email@example.com and one of our Customer Care team members will help you.
Can I exchange an order or return one for a refund?
Yes, we want you to be SATISFIED which is why we created the Superbrand Promise. Exchanges and returns are only available for orders shipped from our US warehouse. To process an exchange or return, email us at firstname.lastname@example.org and we will provide instructions. Once we receive the returned order, we will exchange or refund, the choice is YOURS!