How long will it take for me to get my order?
We pride ourselves on getting your order to you ASAP! Standard Shipping in the United States should take 10 - 12 business days for delivery unless otherwise indicated. Occasionally, shipping dates can fluctuate due to supply and demand. Fast priority shipping is usually available through our order process, depending on your location.
In the rare event that it takes more than 21 days to receive your order, please reach out to us via email: firstname.lastname@example.org and one of our Customer Care Team members will help you.
Average delivery times based on shipping method:
Priority Shipping: Usually delivered in 5 business days or less via USPS with tracking.
Standard Shipping Usually delivered in 12 business days or less via YunExpress (USPS) with tracking.
Select "Priority Express Shipping" at checkout to get fastest shipping from our US warehouse.
What is YunExpress Shipping?
YunExpress is a Special Shipping Line of the United States Postal service for products coming from our warehouses in Asia. It allows us to quickly deliver your order from our warehouses in China and Taiwan in 12 days or less, while saving you money in the process! If you want faster shipping from our US warehouse, simply select "Priority Express Shipping" on the checkout page.
What if my tracking says my order was delivered but I haven't received my package?
Please note at times USPS does indicate that a package was delivered one day prior to the actual delivery due to their volume. Unfortunately, this is out of our control and we recommend waiting one more day before .
If after three days since your delivery confirmation and you do not receive an order that USPS states was delivered, this package may be lost or stolen, please reach out to us ASAP via email@example.com and one of our Customer Care team members will help you.
Can I exchange an order or return one for a refund?
Yes, we want you to be SATISFIED which is why we created The SuperBrand Promise. To process an exchange or return, email us at firstname.lastname@example.org and we will provide instructions. Once we receive the returned order, we will exchange or refund, the choice is YOURS!
Please note, we do not accept returns on pre-order items, Batteries, or Power Tools.